How to Close or Delete Your Zeeo Account
Last updated: September 8, 2026
If you wish to close your Zeeo account or request deletion of your data, you can submit a request as described below.
Before you request closure
Account closure cannot be processed if your account has:
- A pending balance — your Zeeo balance must be at zero; withdraw all funds before submitting a request.
- An active compliance hold — if your account is under compliance review or has a pending transaction hold, closure cannot proceed until that is resolved. Confirmation will be sent once it is clear.
How to submit a request
Contact support from the registered email address, or through in-app support, to verify account ownership.
Include:
- Full registered name
- Registered email address
- Confirmation that the balance is zero and there are no holds on the account
- Whether the request is for account closure only, or full data deletion under applicable privacy regulations (GDPR or other applicable law)
Support contact: support@getzeeo.com.
What happens next
The request will be reviewed and the conditions confirmed. Confirmation will be sent once the account is closed. Account closure may take up to 30 business days.
Data retention
Certain records, including identity-verification (KYC) and transaction data, must be retained for regulatory and compliance purposes after account closure, as required by applicable financial and AML regulations. This data is not used for any other purpose during the required retention period and is deleted once that period has passed.