Zeeo

Help Center

Last updated: March 25, 2025

Welcome to the Help Center πŸ‘‹

Everything you need to know about your money, your transfers, and how Zeeo works.

Need help with your account? Email us at support@getzeeo.com β€” we read every message.

πŸš€ 1. Getting Started & Daily Spending

Zeeo is a mobile-first financial app for people who don't want their money lent out, invested, or used to earn interest. You can hold dollars and euros, receive money into your own virtual account, and send to bank accounts in the US and Europe. Zeeo is a technology company, not a bank. We build the app. Funding your account, converting between currencies, and sending money to banks are carried out by licensed financial institutions we work with.

πŸ›‘ 2. Interest, Riba and How We're Different

Zeeo never holds your money, so it can never lend it out. Your balance is not deposited with us, not pooled with other users' funds, and not used to fund loans, investments, or debt. You earn no interest and you are charged none. This is structural, not a policy we could quietly change later. We don't have your money to lend.

πŸ’Έ 3. Sending, Receiving and Currencies

Yes. You can hold and manage both side by side in one app and switch between them whenever you choose. The rate and any fee are shown in full before you confirm.

πŸ” 4. Security and Your Account

Your account is protected by biometric login (Face ID or fingerprint) and device-level security. Your wallet keys are split across separate systems, so no single party β€” including Zeeo β€” can move your money on its own.

πŸ’¬ 5. Fees and Support

No monthly account fees, no maintenance fees, no subscriptions. We charge a clear fee per transfer, and our payment partners apply an exchange rate spread when converting between currencies. Every fee and the exact rate are shown before you confirm. Your own bank may apply separate charges.