Why was my deposit refunded?
A deposit may be returned if it came from a source that isn't supported for that account or currency, or if it didn't pass our partner's checks. For example, third-party payments to EUR account details aren't supported. USD account details can receive up to $4,000 per transaction from an individual. See Can other people send money to my account details? for the limits by source.
Other reasons include:
- the sender's name doesn't match the name on your Zeeo account
- the payment didn't pass our partner's compliance checks
Refunds go back to the account the money came from, the same way it arrived, and usually take a few business days to land. If you sent it from your own account and it was still refunded, contact us with the amount, date and the bank you sent from.